Terms of Service

Effective Date: 01-05-2024

1. Introduction

Thanks for partnering with BestReply B.V. ("BestReply", "we", "us", "our"). By accessing or using our website, https://bestreply.ai, and our services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully. If you do not agree to these Terms, do not use the Service.

2. Service Description

BestReply provides a software-as-a-service (SaaS) platform that allows users to create frequently asked questions (FAQs) and utilize OpenAI's API to create fine-tuned models for generating email responses. Our Service includes a Thunderbird plugin for email summarization and automated responses, as well as token-based usage tracking.

3. User Accounts

To access our Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information and to update your information as necessary.

4. Free Trial and Subscription

We offer a free 30-day trial period. After the trial, you must subscribe to continue using the Service. Subscriptions are managed through Stripe and are billed on a monthly basis. Unused tokens roll over to the next month but expire after two months.

5. Refund Policy

There are no refunds after the 14-day trial period. You may cancel your subscription at any time, which will terminate your access to the Service and result in the deletion of your content, including FAQs and fine-tuned models. No refunds will be issued for unused tokens or remaining subscription periods.

6. Data Ownership and Privacy

You retain ownership of your FAQs and can export them at any time. If you delete a question, it will be permanently removed from our database. While you do not own the intellectual property of the fine-tuned models, we ensure that these models are destroyed if you terminate your account. For more information on how we handle your data, please review our Privacy Policy at https://bestreply.ai/privacy-policy.

7. Acceptable Use

You agree not to use the Service for any unlawful or prohibited activities. While we do not censor user content, you are responsible for ensuring that your use of the Service complies with applicable laws and regulations.

8. Dispute Resolution

If you have a dispute with us, please contact us at [email protected]. We will do our best to resolve the issue. If we cannot reach an agreement, Dutch law will apply, and disputes will be subject to the jurisdiction of the courts in the Netherlands.

9. Termination

You may terminate your account at any time using the termination button in your account settings. Upon termination, all your data will be permanently deleted from our systems, except for financial records retained in Stripe for accounting purposes.

10. Intellectual Property

All content and materials on the Service, excluding user-generated content, are the intellectual property of BestReply or its licensors. You may not use, reproduce, or distribute any of these materials without our prior written permission.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

12. Contact Information

If you have any questions about these Terms, please contact us at:

BestReply B.V.
Rozenburglaan 11
9727DL Groningen
The Netherlands
Email: [email protected]
Website: https://bestreply.ai