Privacy Policy

Effective Date: 01-05-2024

1. Introduction

Welcome to the platform of BestReply B.V. ("BestReply", "we", "us", "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, https://bestreply.ai, and our services (collectively, the "Service"). If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

We collect the following types of information:

Personal Information: Company name, first name, last name, email address. Billing address details are stored at Stripe only.

Usage Data: Information about your usage limits and interactions with our platform.

3. How We Use Your Information

We use the collected information for various purposes, including:

- To provide and maintain our Service.

- To inform you about your usage limits and account details.

- For marketing purposes, including upselling our services.

4. Data Sharing

We do not share your personal information with third parties, except in the following circumstances:

Google Tag Manager: After user consent for cookies, we use GTM to load Google Analytics, remarketing services, Facebook Ads, and LinkedIn Ads.

Stripe: For billing and subscription management.

5. Cookies

We use cookies to enhance your experience on our platform. The types of cookies we use include:

Functional Cookies: To remember account preferences such as language, currency, and login details.

Marketing Cookies: To track and target your interests for marketing purposes through services like Google Analytics, Facebook Ads, and LinkedIn Ads.

6. Data Security

We implement SSL encryption to protect your data during transmission. We also take reasonable measures to safeguard your data from unauthorized access, use, or disclosure.

7. User Rights

You have the right to:

- Access your data.

- Request correction of inaccurate data.

- Delete your data from our platform. Note that invoices already created and retained for tax obligations will not be deleted.

8. Third-Party API Usage

When using our platform's services, such as the Thunderbird mail client plugin or our Gmail add-on, the content of your emails is processed to generate summaries or responses based on your fine-tuned model. This processing is done using OpenAI's API. Please note:

- The email content sent to our platform is not retained, used to develop, improve, or train generalized AI and/or ML models.

- According to OpenAI's policy, data processed through their API is not used to train their models. (https://openai.com/enterprise-privacy/)

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

BestReply B.V.
Rozenburglaan 11
9727DL Groningen
The Netherlands
Email: [email protected]
Website: https://bestreply.ai

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of the Service after such changes constitutes your acceptance of the new Privacy Policy.